Service Now Business Rules Assignments

BUSINESS RULES:-

1) Create a after update business rule on incident table such that, when ever the incident goes into "Closed" state, we will trigger a email saying to caller of the incident -

Hi <caller first name>,

We are happy to Help you.

Please contact us for any more details.

Thanks.

2) Create a before query on business rule on incident table, such that users who are having itil role, should see only ACTIVE incidents.

3) Create a before insert business rule on incident table, such that one user should not be able to raise more than 4 incidents in a day.

4) Create a ASYNC insert business rule on user table, such that whenever user's last_login time changes, user should be notified with an email saying "Your account has been logged in at : <updated last_login time>".

5) Create a before update business rule on problem table, such that only user's having role - (problem_manager) should be able to update it.