Service Now - JIRA Integration

Steps to Integrate JIRA with ServiceNow:

     1. Install the JIRA integration POC update set in the instance by going to Retrieved Update Set and then importing XML.

 2. Under JIRA Application, click on Settings. Enable the Jira Integration, enter JIRA URL, Credentials and Project Key.

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        3. Create a field in JIRA called: “ServiceNow ID” under Issues.

        4. Get the ID of that custom field through this link

               5. Check the integration from ServiceNow to JIRA by creating an incident with Category as “Jira”

               6. For inbound integration select “Pull Data” and add intervals & identifier as required:

7. Test the Inbound integration too.