How to Email output of a specific report as an PDF attachment Periodically

Scenario : Capture outcome of a specific report into PDF and send out email as an attachment to specific group or users in Service Now

Solution

- Create a report

- Create a new schedule job, Select 'Automate the generation and distribution of a report' as shown below

- Enter the required fields as shown below

- Select the type as shown below

- Save the Schedule job

How to clear Cache in service now instance

This blog explains about how to clear cache in Service now instance

Solution

<Service Now URL > /cache.do - Paste this on your browser.

Eg : fmdev.service-now.com/cache.do - This will clear the cache and gives you stats.

How to share a report to specific role / group / user in Service Now

This blog explains about how to share a report created by specific user to either a group or role or other user in Service Now (Istanbul)

- Create a Report
- Click on 'Save' drop down as shown below and click on 'Sharing'

- If you want to share to 'Groups' or 'Users' then select ' Groups and Users' radio button , Then select the group or user that you want to share.

- If you want to share the report to specific Role, then select ' Everyone' radio button, then select the Role that you want to share

- Click on 'Save' button.

Reports should be accessible to group  or role or user now.