I just recently come across one requirement, that is need to disable the whole Incident form Read only on Mobile view only..
Approach 1 - Avoid displaying applications in Mobile view
Solution
- Search for 'System Mobile UI'
- Choose 'Navigate Apps'
- It will display all the available applications, select the application which you don't want to display on mobile view, set 'Active = false'
Approach 2 - Disable Mobile UI plug in
Solution
- Search for ' Plugins'
- Look for 'Mobile UI' plugin
- Request Service Now to disable this plug in,
Approach 3 - Make the whole form Read only on mobile UI
Solution
- Create UI Policy for the form which you want to make it read only
- Create an UI action for each field which you want to make it read only for the above newly created UI Policy
- In the UI Action for the field, set 'Read Only = true'
