Sunday, September 20, 2015

How to hide application in mobile view, How to disable Mobile UI Plug in Service Now ? How to make a form read only on Mobile View ?



I just recently come across one requirement, that is need to disable the whole Incident form Read only on Mobile view only..

 Approach 1 - Avoid displaying applications in Mobile view

Solution 
 - Search for 'System Mobile UI'
 - Choose 'Navigate Apps'
 - It will display all the available applications, select the application which you don't want to display on mobile view, set 'Active = false'





Approach 2 - Disable Mobile UI plug in

Solution
 - Search for ' Plugins'
 - Look for 'Mobile UI' plugin
 - Request Service Now to disable this plug in,



Approach 3 - Make the whole form Read only on mobile UI

Solution

- Create UI Policy for the form which you want to make it read only
-  Create an UI action for each field which you want to make it read only for the above newly created UI Policy
- In the UI Action for the field, set 'Read Only = true'



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